Key AI

Get help with Key AI Chatbot

Your intelligent partner for seamless commerce. Explore self-checks or contact our specialized support team.

Contact Our Support Team

Can't find what you're looking for? Our specialized engineers are here to assist with complex technical issues, custom integration queries, and workflow optimization.

Email support

Quick self-checks

View all diagnostics

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Widget not showing

Verify snippet placement and active domain status.

forum

Generic replies

Refine prompt contexts and temperature settings.

speed

Latency issues

Monitor real-time API response times and uptime.

payments

Billing queries

Manage quotas, invoices, and tiered subscriptions.

Frequently Asked Questions

Comprehensive answers to the most common integration and operational questions.

Go to your Integrations panel, copy the one-line script tag, and paste it before the closing </body> tag in your theme.liquid file.

What to include in your support ticket

To help us solve your issue faster, please ensure your email includes the following details:

1
Your Account ID: Found in the Settings > General tab of your dashboard.
2
URL of the page: The exact link where the issue is occurring.
3
Browser & OS: Details of the device and browser being used.
4
Steps to reproduce: A brief list of actions that lead to the error.
5
Visuals: Screenshots or screen recordings of the behavior.

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